Booking a flight? Trying to select a hotel? Need help with a booking? Relax, we will tell you all that you need to know right here…
How can I book a multi-sector itinerary?
Multi-sector hotel rooms and vacations can be booked by calling travel consultant number (standard charges apply)
Can I make a booking over the phone?
Yes, you can by call to our travel consultant number (standard charges apply)
How do I make a booking for group travel?
All group booking requests can be mailed to us at firstname.lastname@example.org and we will revert to you within 24 hours. Alternately calling us on +91 9350063557 (standard charges apply) with all details.
When looking for group bookings, we request you to please include as many details of your travel as possible, as number of adults and children travelling, preferred dates and destinations, budget, etc.
How do I know that my booking is confirmed?
Whether a booking is made online or over the phone, a confirmation would be sent to you via e-mail, which would include your reservation number and travel details.
How can I make a hotel booking for a destination not listed on the site?
You can send a request to us at email@example.com and we will revert to you within 24 hours with options for hotels and holidays as per your requirements.
You can also call us on travel consultant number (standard charges apply)
How will my hotel booking or vacation package be confirmed?
For all hotel bookings made on the website, you will receive a confirmation number via e-mail.
For hotel and vacation packages booked over the phone, our reservation agents would process all your travel details and check for availability with the hotel. Your travel would be confirmed over e-mail as soon as we receive a confirmation from the hotel.
How come your flight prices are cheaper than other OTA websites?
This is simply because we do not charge any markups or fee for using our services.
Am I guaranteed the lowest fares?
The fares displayed are provided by the airlines and do not include any additional fees payable for using Travelguru services. As such, you are assured of the lowest and best deals as applicable at the time of booking.
Can I book by calling your call centre?
No, we do not provide the option of booking tickets by calling our call centre. You would be able to book tickets only on the individual airline website. For any booking-related queries, please contact the airline you booked with.
Why am I being redirected to another website?
You would be redirected to the airline website for booking your flight directly on them. This is how we ensure you get the cheapest “web fares” that airlines promote.
What do you mean by "show combinations"?
Show combinations’ lets you filter different possible combinations of onward and return flights across different airlines (as well as connecting flights). You can then click on the individual airline links to book your flight directly on the airline website.
Why do I have to book my onward and return trips differently for combination flights?
If you select combination flights, you would be re-directed to the individual airlines’ site. [For eg – for a Delhi-Mumbai-Delhi trip, onward travel (Delhi-Mumbai) on Jet Airways and return travel (Mumbai-Delhi) on Kingfisher Airlines, you would be required to book individually on Jet Airways and Kingfisher Airlines websites.
Are taxes and booking fees included in the prices that you show?
Yes, all prices shown include taxes and fees.
How do I cancel or change my flight reservation?
We only search the flights for you. If you want to change your booking you need to contact the airline partner where you bought your ticket. Our partners section has a compiled list of phone numbers and addresses of all airline partners we search.
There are a lot of search results. How do I find the best one for me?
You can use our filter box to show results as per your preferences. You can select or de- select airlines based on your own preferences. You can also filter according to flight timings, no. of stops and price.
What payment modes are accepted?
The payment mode accepted depends on the airline on which you are booking. In general, all airlines accept MasterCard and Visa and some also accept American Express and Diners Club. As an enhanced security measure, some airlines require an additional verification step – either Verified By Visa or Secure by MasterCard. When you are redirected to the airline page for making your booking, please pay attention to the payment modes available for you.
Who will be the merchant in my credit card statement?
Your credit card statement would reflect the name of the airline partner against payments made.
Are international credit cards accepted?
Some airlines accept International credit cards for payments. Please check for the icon